Marketplace
Job Responsibilities
Marketplace Operations & Product Listings
- Upload and manage product listings across multiple marketplaces, ensuring accuracy in descriptions, images, pricing and attributes.
- Regularly update inventory to prevent stockouts and overselling.
- Collaborate with the content and design team to enhance listings with A+, video, and custom content (as per platform requirements).
- Identify and resolve listing errors, suppressions, and compliance issues in a timely manner.
Promotions, Pricing & Forecasting
- Execute and monitor discounts, deals and promotional campaigns as per the approved plan.
- Track the impact of promotions on sales and optimize strategies for maximum ROI.
- Analyze competitor pricing and recommend pricing adjustments to stay competitive.
- Forecast sales and demand based on historical data, industry trends and promotional activities to optimize inventory levels.
- Provide data-driven insights for long-term pricing strategies and revenue growth projections.
Order Processing & Coordination
- Work closely with the warehouse, logistics and dispatch team to ensure smooth order fulfilment.
- Monitor order processing timelines and address any delays, discrepancies, or fulfilment issues.
- Handle cancellations, returns and exchanges, ensuring efficient resolution through coordination with internal teams.
Performance Monitoring, Trend Analysis & Reporting
- Generate and share daily, weekly and monthly sales reports for all marketplaces.
- Track marketplace performance, identifying best-selling products, low-performing SKUs and inventory movement trends.
- Conduct trend analysis to identify product demand shifts, category growth opportunities and consumer behaviour changes.
- Forecast sales and market trends to assist in planning stock replenishment, pricing strategies and marketing initiatives.
- Identify listing gaps and suggest improvements to enhance visibility and sales.
Marketplace Communication & Issue Resolution
- Serve as the primary point of contact for marketplace account managers to address operational matters.
- Manage support tickets and case logs related to listing errors, payments, orders and policy compliance.
- Ensure that marketplace service level agreements (SLAs) are met through prompt issue resolution.
Compliance & Policy Adherence
- Ensure strict adherence to marketplace policies and guidelines to avoid penalties or delisting.
- Handle payment reconciliations and dispute resolutions with marketplace partners.
- Stay updated on upcoming marketplace policy changes and communicate necessary updates internally.
Additional Responsibilities
- Inventory Management: Maintain and optimize inventory levels across all platforms based on demand forecasting.
- FBA Management (Amazon): Oversee fulfilment by Amazon (FBA) operations, including inventory shipments and performance tracking.
- SEO & Enhanced Content: Optimize listings with SEO best practices, A+ content, video content and other platform-specific enhancements.
- MIS & Reports: Generate in-depth reports on sales, inventory and performance metrics for internal analysis.
Candidate Requirements
- Experience: 2+ years in E-commerce marketplace management (Amazon, Myntra, Ajio, Tata Cliq, Nykaa Fashion, and so on).
- Technical Skills: Strong understanding of marketplace algorithms, SEO, A+ content, and performance optimization.
- Analytical Abilities: Expertise in data analysis, trend forecasting, sales projections, and reporting tools.
- Problem-Solving: Ability to troubleshoot marketplace issues and resolve them efficiently.
- Communication: Strong coordination skills to interact with internal teams and marketplace representatives.
- Attention to Detail: Accuracy in forecasting, product listings, pricing, and compliance adherence.
Why Join Us?
- Work with a growing brand in a dynamic and fast-paced E-commerce environment.
- Gain hands-on experience in managing multiple marketplaces with end-to-end ownership.
- Be part of a team that values data-driven decision-making, efficiency and innovation.