Warranty

WARRANTY POLICY

Thank you for choosing Anuschka, where timeless artistry meets craftsmanship. Each Anuschka product is meticulously handcrafted by skilled artisans in India. Because of its hand-painted artistry, no two products are exactly alike. Variations in brushstrokes, colour tones, and shading, along with natural creases or minor imperfections, are not defects but marks of authenticity, a reflection of the uniqueness and handmade nature of our works of art.

Over 36 years we’ve been committed to quality and excellence, creating leather accessories that are both visually captivating and built to last. Our hope is that your Anuschka piece brings you years of joy, utility, and beauty. With that in mind we offer the following Warranty.

All registered bags, wallets & SLGs are covered under a five-year limited warranty from the date of purchase, along with a lifetime paid restoration service.

It covers:
Anuschka branded bags, wallets & SLGs against any:
- Manufacturing defects
- Hardware issues (zippers, buckles, clasps, handles) due to manufacturing faults
The warranty does not cover:
- General wear & tear
- Stains or discoloration caused by liquids, dyes, food, ink or beverages
- Damage from exposure to weather, dampness, or improper storage
- Pet-related damage
- Soiled spots, scratches, or scuff marks from daily use
- Damage from adhesives like tape
- Loss or theft (including handles, straps, and other removable parts)
- Damage from chemical-based products, including alcohol wipes, hand sanitizers, lotions or cleaning sprays
- Scratches from rough or abrasive surfaces
How to Claim your Warranty
Make sure you have activated your warranty.

If you haven’t activated your warranty, please see the section below to activate it. Once you have confirmed that your warranty is active, you can claim it here

How to Activate Warranty
1. Every Anuschka product includes a Warranty Card with a QR code inside the bag.
2. Activate your warranty by scanning the QR code and completing the form with the required information here
3. Submit the form.
Our team will assess the request and respond within 3 business days.
All warranty claims are subject to inspection. Anuschka reserves the right to approve or decline coverage based on the evaluation.
General Repairs & Replacements
- We will repair eligible products with manufacturing defects during the warranty period.
- If a product cannot be repaired and falls within warranty coverage, we will offer a free replacement.
- Customers are responsible for shipping the item to us; we cover return shipping of the repaired or replaced product.
- Note: Repair or replacement does not extend the original warranty period.
Lifetime Restoration Services

Even after your warranty expires, you can continue to cherish your Anna piece.
We offer lifetime restoration services including:
- Professional cleaning
- Leather refurbishing
- Repainting of original artwork
These services are available at a nominal cost, which will vary on a case-by-case basis.
Let us help you keep your piece of wearable art looking as beautiful as the day you received it. For any assistance, our support team is just an email away at care@anuschkaleather.in
All registered bags, wallets & SLGs are covered under a two-year limited warranty from the date of purchase, along with a lifetime paid restoration service.

It covers:
Anna by Anuschka (Hand-painted) bags, wallets & SLGs against any:
- Manufacturing defects
- Hardware issues (zippers, buckles, clasps, handles) due to manufacturing faults
The warranty does not cover:
- General wear & tear
- Stains or discoloration caused by liquids, dyes, food, ink or beverages
- Damage from exposure to weather, dampness, or improper storage
- Pet-related damage
- Soiled spots, scratches, or scuff marks from daily use
- Damage from adhesives like tape
- Loss or theft (including handles, straps, and other removable parts)
- Damage from chemical-based products, including alcohol wipes, hand sanitizers, lotions or cleaning sprays
- Scratches from rough or abrasive surfaces
How to Claim your Warranty
Make sure you have activated your warranty.
If you haven’t activated your warranty, please see the section below to activate it.

Once you have confirmed that your warranty is active, you can claim it here

How to Activate Warranty
1. Every Anna product includes a Warranty Card with a QR code inside the bag.
2. Activate your warranty by scanning the QR code and completing the form with the required information here
3. Submit the form.
Our team will assess the request and respond within 3 business days.
All warranty claims are subject to inspection. Anuschka reserves the right to approve or decline coverage based on the evaluation.
General Repairs & Replacements
- We will repair eligible products with manufacturing defects during the warranty period.
- If a product cannot be repaired and falls within warranty coverage, we will offer a free replacement.
- Customers are responsible for shipping the item to us; we cover return shipping of the repaired or replaced product.
- Note: Repair or replacement does not extend the original warranty period.
Lifetime Restoration Services
Even after your warranty expires, you can continue to cherish your Anna piece. We offer lifetime restoration services including:
- Professional cleaning
- Leather refurbishing
- Repainting of original artwork
These services are available at a nominal cost, which will vary on a case-by-case basis.
Let us help you keep your piece of wearable art looking as beautiful as the day you received it. For any assistance, our support team is
just an email away at care@anuschkaleather.in.
All registered bags, wallets & SLGs are covered under a two-year limited warranty from the date of purchase, along with a lifetime paid restoration service.

It covers:
Anna by Anuschka (Heritage) branded bags, wallets & SLGs against any:
- Manufacturing defects
- Hardware issues (zippers, buckles, clasps, handles) due to manufacturing faults
The warranty does not cover:
- General wear & tear
- Stains or discoloration caused by liquids, dyes, food, ink or beverages
- Damage from exposure to weather, dampness, or improper storage
- Pet-related damage
- Soiled spots, scratches, or scuff marks from daily use
- Damage from adhesives like tape
- Loss or theft (including handles, straps, and other removable parts)
- Damage from chemical-based products, including alcohol wipes, hand sanitizers, lotions or cleaning sprays
- Scratches from rough or abrasive surfaces
We recommend handling your Anna Heritage accessories with love. Let it be part of your everyday journey, evolving with your unique personality. With time, its natural wear will only add character, making it even more beautiful.

How to Claim your Warranty
Make sure you have activated your warranty.
If you haven’t activated your warranty, please see the section below to activate it.

Once you have confirmed that your warranty is active, you can claim it here

How to Activate Warranty
1. Every Anna product includes a Warranty Card with a QR code inside the bag.
2. Activate your warranty by scanning the QR code and completing the form
  with the required information here
3. Submit the form.
Our team will assess the request and respond within 3 business days.
All warranty claims are subject to inspection. Anuschka reserves the right to approve or decline coverage based on the evaluation.
General Repairs & Replacements
- We will repair eligible products with manufacturing defects during the warranty period.
- If a product cannot be repaired and falls within warranty coverage, we will offer a free replacement.
- Customers are responsible for shipping the item to us; we cover return shipping of the repaired or replaced product.
- Note: Repair or replacement does not extend the original warranty period.
Lifetime Restoration Services
Even after your warranty expires, you can continue to cherish your Anna piece. We offer lifetime restoration services including:
- Professional cleaning
- Leather refurbishing
These services are available at a nominal cost, which will vary on a case-by-case basis.
Let us help you keep your piece looking as beautiful as the day you received it. For any assistance, our support team is just an email away at care@anuschkaleather.in.

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WARRANTY POLICY